Shop regulations

I. General provisions

The Online Store ceramizer.com, is owned by CERAMIZER D.Kosiorek SP. K., 00-716 Warsaw, Bartycka 116, NIP: 726-263-91-26, REGON: 101054667, KRS: 000038840, District Court for Warsaw, XIII Commercial Division – National Court Register.
Telephone contact with the Online Store ceramizer.com is possible from Monday to Friday from 9:00 to 16:00, tel. no. +48 22 498-09-08 ; +48 22 216-75-17.
Contact by electronic means is possible around the clock: office@ceramizer.com.
Using the services of the store means acceptance of these regulations.
We respond to all inquiries within 24 hours – applies to working days.

II. Offer

In the store ceramizer.com you can buy preparations for regeneration and protection of internal combustion engines, gearboxes, transmissions, reducers, hydraulic power steering systems and a preparation for fuel refinement.
All prices presented in the Online Store ceramizer.com are gross prices and include 23% VAT. At the Customer’s request, we issue VAT invoices.
The price applicable to the Customer is the same as the price on the website, increased by transport costs.

III. Rules for placing orders

The online store ceramizer.com accepts orders 24 hours a day, throughout the year. Orders accepted by the Store are carried out throughout the country, and in the case of choosing a foreign shipment to any place in the world.
The basis for the implementation of the order placed by the Customer is the correct completion of the form at the final stage of placing the order. It is required to correctly fill in the fields of the form: – personal data ; -telephone number; – e-mail for possible order confirmation; – the address to which the ordered goods are to be delivered.
It is possible to issue a VAT invoice. To receive a VAT invoice, select the “company” option in the order form. An entity conducting business activity is obliged to fill in the necessary additional fields of the form.
Orders can be placed: – through the online store; directly: a list of distributors where to buy www.ceramizer.pl/where-to-buy/.
In case of suspicion of providing false data, the Online Store ceramizer.com reserves the right to delete the order. In exceptional situations, we also reserve the right not to complete the order, of which the Customer will be informed.
Orders placed on Saturdays, Sundays and holidays will be processed on subsequent business days according to the given deadlines.
By placing an order in the Online Store ceramizer.com, the buyer declares that he has read these regulations.
By placing an order in the Online Store ceramizer.com, the buyer, by clicking on the “Confirm purchase” button at the last step of the order, confirms the purchase of products that he added to the basket along with the obligation to pay (by bank transfer or cash on delivery) and at the same time confirms the final order by. the delivery option and the place of delivery that you have chosen.

IV. Shipping costs, payment methods

Internationals orders are shipped by courier companies (e.g. FedEx, UPS, DPD).

General rules :

The shipping cost is fixed, regardless of the quantity and weight of the goods shipped.
The shipping cost is covered by the Customer.
The delivery time may be longer if the postman/courier does not find anyone at the given address. Ceramizer is not responsible for problems and delays in the delivery of the parcel attributable to the carrier.
In the event of loss / destruction of the shipment by the carrier, the sender (ceramizer.com) initiates the complaint process. The duration of the complaint depends on the deadlines given by the given carrier (usually domestic shipments up to 30 working days). After acknowledging the complaint, the transaction is settled and a possible refund or re-shipment of the ordered goods takes place.
In the case of payment by regular transfer (made at the post office, in the bank), the title of the transfer should include the order number and the name and surname of the buyer. Lack of this information may increase the settlement time of the transaction.

V. Execution of orders

All shipments leave our warehouse within 2-3 working days from the moment of placing the order.
Exceptionally, the delivery time may be extended to 2-3 days (promotional campaigns, holiday period, etc.).
The deadline for the execution of the order is not synonymous with the date of delivery of the goods.
The total time – after which the customer will receive the ordered products includes:
A) Delivery time – completing products, packing and sending the parcel (2-3 working days from the moment of placing the order).
B) Transport time – depends on the type of shipment.

VI. Warranties, complaints and returns of goods

If the Customer notices that the product he received has defects (quality or other arising during delivery), he has the right to file a complaint. You should then send back the defective goods within 14 days from the date of receipt of the product along with a description of the reasons for the complaint (ready form for download), providing your data.
The online store ceramizer.com reserves the right to a 2-day period of consideration of the complaint from the moment of receipt of the return shipment, and undertakes to inform the Customer about the actions taken.
The Customer of the Online ceramizer.com store has the right to return the purchased goods within 14 days without giving a reason. The goods should be sent in the original, undamaged packaging along with all its contents. The product must not bear any traces of use. A refund in an amount equal to the price paid by the Customer for a given product will be sent within 7 business days from the moment of receipt of the return shipment, by bank transfer to the bank account number provided by the Customer (ready form for download). In the case of payment by payment card, the refund will be made to the Customer’s payment card. The cost of transporting the returned product is covered by the Customer. Ceramizer refunds the amount for products and additionally refunds for the delivery of ordered products in the amount of the cheapest delivery available in the store Ceramizer.com
The Customer is obliged to pay due attention to the condition in which he receives the parcel, as this will be a condition for the Online Store to take into account ceramizer.com returns due to damage caused during transport. As soon as the Customer notices any irregularities, damage to the shipment, a damage report should be drawn up (at the postman, courier) and immediately report this fact to the store staff.

VII. Security procedures and protection of personal data

By creating an account in the wwww.ceramizer.pl/sklep store and providing his personal data, the User accepts the Regulations of the online store www.ceramizer.com/online-shop
Personal data will be processed in order to process an online order or answer a question until the end of the sales process: including issuing an invoice and conducting financial reporting. Providing personal data is voluntary, but necessary to provide the service.
The administrator of personal data is Ceramizer D. Kosiorek SP. K. with its registered office in Warsaw, Bartycka 116, 00-716 Warsaw. The basis for data processing is the performance of the contract – art. Article 6(6) 1 lit. B Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016 (“GDPR”).
Recipients processed by Ceramizer sp. only external entities supporting the handling of online orders (e.g. couriers) and ICT systems will be personal data. The Customer’s personal data will not be transferred to other recipients to a third country or international organizations.
In connection with processing by Ceramizer D. Kosiorek SP. K. personal data, the Customer has the right to access the content of the data, the right to rectify them, the right to delete data (the right to be forgotten), the right to limit processing, the right to object and the right to transfer data. Statements regarding the implementation of the above-mentioned rights can be submitted to the following e-mail addresses: office@ceramizer.com or a.konaszewski@ceramizer.pl.
In connection with the Customer’s rights resulting from the warranty for defects in the goods, which are described in art. 556 et seq. of the Civil Code and fiscal obligations of Ceramizer D. Kosiorek SP. K., personal data will be processed and stored for 5 years from the end of the sales process.
If the Customer considers that his personal data is processed contrary to the provisions of applicable law, he has the right to lodge a complaint with the supervisory body (i.e. the President of the Office for Personal Data Protection).
In order to provide services at the highest level, and to adapt them to the individual needs of the Customer, websites www.ceramizer.com and www.ceramizer.com/shop-online use cookies. Using the website without changing the settings for cookies means that they will be placed on the Customer’s end device. The Customer may change the settings for cookies at any time.
Ceramizer D. Kosiorek SP. K. will not share personal data concerning him with other entities without the Customer’s consent. This does not apply to cases where such disclosure will be permitted or necessary under the relevant legal provisions.